Case Management

INVESTIGATION AND MONITORING OF POLICE AND CITIZENS COMPLAINTS (IMPACc)

IMPACc is an innovative and highly acclaimed enterprise solution that leverages processes, document management and workflow as well as communication and delivery via secure mechanisms.

IMPACc efficiently and significantly enhances the manner in which complaints against provincial and municipal law enforcement agencies are received, handled and resolved.

Key functionalities include:

  • A convenient and non-confrontational, non intimidating manner to log a complaint against the police respecting an individual’s anonymity and privacy.
  • Visibility for all the stakeholders and alert functionality assurance that the complainant is given automated progress regularly.
  • Assurance that the complainant is given automated progress regularly.
  • Field agents with an easy to use, paperless, organized and structured way of working with complaints.
  • Field agents with an easy to use, paperless, organized and structured way of working with complaints.